Gambling should always be fun — a form of entertainment, not a way to solve financial problems or escape stress. matejl is committed to providing every Filipino player with the tools, information, and support needed to keep gaming enjoyable and within healthy limits.
Responsible gaming means staying in control — knowing your limits, playing within your budget, and recognising when gambling stops being fun. At matejl, we believe that every Filipino player deserves a safe, transparent, and enjoyable experience on our platform.
Whether you're betting on PBA games, spinning slots, or trying your luck on a UFC fight card, the golden rule stays the same: only bet what you can afford to lose. Gambling is entertainment, not a guaranteed income stream. Winnings are never certain, and chasing losses is one of the most common signs that gambling is becoming a problem.
matejl takes its duty of care seriously. We are PAGCOR-compliant and have built a full suite of responsible gaming tools directly into the platform — accessible from your account dashboard at any time, at no cost.
PAGCOR Compliance: matejl operates in accordance with the Philippine Amusement and Gaming Corporation's (PAGCOR) responsible gaming framework. Our player protection measures meet or exceed PAGCOR's minimum standards for licensed online gaming operators in the Philippines.
matejl gives every registered player direct access to these responsible gaming tools — free, instant, and always available from your account dashboard.
Set a daily, weekly, or monthly deposit cap in Philippine Peso (₱) to keep your spending within a budget you're comfortable with. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — decreasing it is instant.
Define the maximum amount you're willing to lose over a set period. When your loss limit is reached, matejl will automatically pause your betting activity for the remainder of that period. This tool is especially useful for players who want a hard financial safety net in place.
Set a maximum session duration so the platform reminds you — or automatically logs you out — after a defined period of play. Long, uninterrupted sessions are one of the most common patterns associated with problem gambling. A simple time limit can make a big difference.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. This is a lighter alternative to full self-exclusion when you just need some breathing room.
If you feel gambling is becoming a serious problem, you can self-exclude from matejl for a minimum of 6 months, up to a permanent exclusion. During self-exclusion, your account is fully locked, all marketing communications are stopped, and re-registration is blocked for the exclusion period.
Enable periodic on-screen reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue — keeping you informed and in control at all times.
All responsible gaming tools on matejl are built directly into your account — no need to contact support to set them up. Here's how to access them:
Important: Responsible gaming limits that reduce your access (lower deposit caps, shorter sessions, cool-off periods, self-exclusion) take effect immediately. Requests to increase limits or end a cool-off period are subject to a mandatory 24-hour review period to protect your wellbeing.
If you are unable to access your account or need urgent assistance with a self-exclusion request, contact matejl support directly. Our team is available 24/7 and will process urgent responsible gaming requests as a priority.
Visit matejl.co and log in using your registered email and password. Make sure you're on a secure, private connection — avoid using shared devices or public Wi-Fi when accessing your account settings.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu. This is where all your personal preferences and responsible gaming controls are managed.
Inside Account Settings, find the "Responsible Gaming" tab. Here you'll see all available tools — deposit limits, loss limits, session timers, cool-off periods, reality checks, and self-exclusion options — clearly laid out in one place.
Choose the tool you want to activate, enter your preferred values (e.g., ₱500 daily deposit limit, 2-hour session timer), and confirm. Protective limits take effect immediately. You'll receive a confirmation notification to your registered email address.
In the Philippines, online gambling is legally restricted to individuals aged 21 years and above, in accordance with PAGCOR regulations. matejl enforces this age restriction rigorously — no exceptions.
Every new matejl account is subject to mandatory Know Your Customer (KYC) verification before any withdrawal can be processed. During KYC, you will be required to submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, SSS/UMID card, or Voter's ID — to confirm your identity and date of birth.
If matejl discovers that a player is under 21 years of age, the account will be immediately and permanently closed, all funds will be returned to the payment source (GCash, PayMaya, BDO, BPI, or Metrobank as applicable), and the matter will be reported to PAGCOR as required by regulation.
Parents and Guardians: If you share a device with a minor, please ensure your matejl account is protected with a strong, unique password and that you log out after every session. Consider using parental control software to block access to online gambling platforms on shared devices.
All matejl players must be at least 21 years old. This is a strict PAGCOR regulatory requirement and is non-negotiable.
Honest self-reflection is the first step. If you answer "yes" to three or more of the questions below, we strongly encourage you to use matejl's responsible gaming tools or reach out to a support organisation.
Have you ever spent more money on gambling than you originally planned to?
Have you borrowed money — from family, friends, or a lender — specifically to fund gambling?
Have you tried to win back money you lost by placing more bets (chasing losses)?
Has gambling caused arguments or tension with your family, partner, or friends in Manila, Cebu, Davao, or wherever you live?
Have you neglected work, school, or important responsibilities because of time spent gambling?
Do you feel restless, irritable, or anxious when you are not able to gamble?
Have you hidden your gambling activity or the amount you've spent from people close to you?
Have you ever considered gambling as a way to solve financial problems or pay off debts?
If you answered yes to several of these questions: Please consider activating matejl's self-exclusion tool or reaching out to a support organisation. Problem gambling is a recognised condition — seeking help is a sign of strength, not weakness. You are not alone.
If you or someone you know needs help with problem gambling, the following resources are available in the Philippines. Contact details are provided as plain text — not clickable links.
The Philippine Amusement and Gaming Corporation operates a responsible gaming programme for players affected by problem gambling. PAGCOR's framework includes player protection standards for all licensed operators in the Philippines.
responsiblegaming@pagcor.phThe NCMH Crisis Hotline provides free, confidential mental health support for Filipinos experiencing distress, including issues related to problem gambling and financial stress. Available 24 hours a day.
1553 (NCMH Crisis Hotline)matejl's own support team is available 24/7 to help you activate responsible gaming tools, process self-exclusion requests, or simply talk through your concerns. All responsible gaming requests are treated with complete confidentiality.
support@matejl.comatejl is built for Filipino players who want great entertainment with genuine player protection built in. Register today, set your limits from day one, and enjoy the games you love — responsibly. 21+ only.
// 21+ only · PAGCOR-compliant · Responsible gaming tools built-in · Play within your means